Infinity Behavioral Health
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Appointment

Practical help before, during, and around care.

What the first call covers, how video visits work, and what you can do when the person who needs help isn't you.

Two women sitting together on a bench outdoors in daylight

Preparing

Before you contact or visit

The first call is practical: who you are, how to reach you, which insurance you have, and when a first visit could happen. Nobody will ask you to explain everything on the phone.

Bring to a first visit

  • Photo ID and insurance card
  • A list of current medications and doses
  • Names of other clinicians you'd like involved, if any

Privacy

What you share in a visit stays between you and the practice unless you sign a release naming who else may be involved. See the Privacy Policy.

A modern, sunlit room with plants and a table

Virtual visits

Seeing the practice by video

Visits happen through healow TeleVisits, a secure video service, and are suited to routine visits and ongoing care. A phone, tablet, or computer with a camera is all you need.

  1. The practice sends a visit link ahead of time
  2. Find a private spot with a steady connection
  3. Open the link a few minutes early and allow camera and microphone

Supporting someone

When the person who needs help isn't you

You can call or send a request on someone's behalf, and the practice can explain how care works and what a first visit involves. The appointment itself is theirs to agree to.

Once they're a patient, you can be part of their care (updates, joint conversations, help with the plan) if they sign a release that names you. Without it, the practice can listen to what you share but can't share back.

You can ask questions, request a callback, share what you've noticed, and attend a visit if the patient wants you there.
You can't receive information about an adult patient, or make decisions for them, without their written permission.
Request a callback

More support

Support beyond the practice

Anxiety, mood, and thinking

  • I am struggling with anxiety

    The Anxiety and Depression Association of America runs free, anonymous online peer communities and lists local support groups by state.

    adaa.org (external site)

  • I am struggling with depression or bipolar disorder

    The Depression and Bipolar Support Alliance helps you find a local or online group.

    dbsalliance.org (external site)

  • I am struggling with postpartum depression

    Postpartum Progress lists support groups in nearly every state and runs an online forum.

    postpartumprogress.com (external site)

  • I am struggling with schizophrenia

    The Schizophrenia & Psychosis Action Alliance facilitates groups nationwide, including phone groups (855-640-8271, pass code 88286491#, 7 p.m. ET Sun/Thu/Fri).

    sczaction.org (external site)

  • I have obsessive-compulsive thoughts and behaviors

    The International OCD Foundation lists more than 200 support groups for people with OCD and their families.

    iocdf.org (external site)

Trauma, grief, and safety

  • I am grieving someone who died by suicide

    The American Foundation for Suicide Prevention lists groups for survivors of suicide loss.

    afsp.org (external site)

  • I am a survivor of rape, sexual assault, or incest

    After Silence is a message board and chat room for survivors of sexual violence.

    aftersilence.org (external site)

  • I am a veteran who is injured or has PTSD

    The VA Combat Call Center (877-927-8387) is staffed around the clock by fellow combat veterans and their spouses; the Vet Center program directs you to group and private counseling nearby.

    vetcenter.va.gov (external site)

  • I am self-harming

    DailyStrength hosts a forum where people dealing with self-injury find encouragement and new ways to cope.

    dailystrength.org (external site)

Addiction and eating

Related articles

From OWN Your Health. External reading, not medical advice

More free mental health resources at OWNYourHealth.tv (external site)

Crisis support

If you need help right now

Call or text 988Suicide & Crisis Lifeline, any time, for an immediate mental health crisis
Call 911If you or someone else is in immediate danger, or go to the nearest emergency room.

Appointment requests sent through this site are not monitored as crisis messages.